FAQ

Do you ship internationally?

Yes we do. We currently ship to the USA, CANADA, UK and the CARIBBEAN.

Can I return my item?

Due to the COVID 19 pandemic, we have a strict no return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution. 

Can I get a refund?

We have a strict no refund policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties.

What is your policy on order cancellations?

An order can be cancelled between 24-48 hrs after it was placed. 

When will my order arrive?

Due to possible restrictions and limitations due to COVID 19, orders may take longer than their expected arrival date.

  • LOCAL Jamaican orders take 3 to 7 days to arrive

  • INTERNATIONAL orders take 2-3 weeks to arrive 

We will always keep you up to date with the status of your order. 

What payment methods are accepted?

Cash on delivery and online bank transfers.

Can I resell Soma Glow products?

No. Our products are not for resale at this time. Our products are only sold from this website.

How do I contact Soma Glow?

You may reach us by emailing somaglowlimited@gmail.com

Skin Reaction Policy 

Policy on skin reactions such as allergies, irritations and burns

While our products contain safe and approved ingredients for skincare, we always encourage you to always perform a patch test prior to use of any new skincare product.

Patch testing involves applying the product to a small area of skin such as behind the ears or jawline. Wait 24 hours to see if there is a reaction.

HOW TO PATCH TEST 

  1. Apply the product to a small area of skin such as behind the ears or jawline.

  2. Wait at least 24 hours to see if there is a reaction.

No Return Policy 

Due to the COVID 19 pandemic, we have a strict no return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties. 

Local Deliveries 

Due to possible restrictions and limitations due to COVID 19, orders may take longer than their expected arrival date.

  • Orders are expected to take 3 to 7 days to arrive 

We will always keep you up to date with the status of your order. 

Below are the following delivery rates and times according to your local region.

Local (JAMAICA) Delivery Rates

Door to Door $900 

Central Pick up Locations

HWT, Papine, Liguanea $500

Manor Park $300

Spanish Town $700

Portmore $600

Hospitals (Kingston/St Andrew) $600

University/College (Kingston/St Andrew) $500

  • Delivery Time: 3-7 days

Privacy

Please click the link below to see our privacy policy.

Soma Glow Privacy Policy