FAQ
Do you ship internationally?
We no longer offer international shipping.
Can I return my item?
We have a strict no-return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution.
Can I get a refund?
We have a strict no-refund policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties.
What is your policy on order cancellations?
An order can be cancelled between 24-48 hrs after it was placed.
When will my order arrive?
LOCAL Jamaican orders take 3 to 7 days to arrive
We will always keep you up to date with the status of your order.
What payment methods are accepted?
Cash on delivery and online bank transfers.
Can I resell Soma Glow products?
No. Our products are not for resale at this time. Our products are only sold from this website and at Shop 15, 27 Mannings Hill Road.
How do I contact Soma Glow?
You may reach us by emailing somaglowlimited@gmail.com, calling 876-447-6699 or by visiting us at Shop 15, 27 Mannings Hill Road.
Skin Reaction Policy
Policy on skin reactions such as allergies, irritations and burns
While our products contain safe and approved ingredients for skin care, we always encourage you to always perform a patch test prior to use of any new skincare product.
Patch testing involves applying the product to a small area of skin such as behind the ears or jawline. Wait 24 hours to see if there is a reaction.
HOW TO PATCH TEST
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Apply the product to a small area of skin such as behind the ears or jawline.
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Wait at least 24 hours to see if there is a reaction.
No Return Policy
We have a strict no-return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties.
Local Deliveries
Orders are expected to take 3 to 7 days to arrive
We will always keep you up to date with the status of your order.
Below are the following delivery rates.
Local (JAMAICA) Delivery Rates
Door to Door $900