FAQ
Do you ship internationally?​
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We no longer offer international shipping.​
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Can I return my item?
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Due to the COVID 19 pandemic, we have a strict no return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution.
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Can I get a refund?
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We have a strict no refund policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties.
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What is your policy on order cancellations?
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An order can be cancelled between 24-48 hrs after it was placed.
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When will my order arrive?
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Due to possible restrictions and limitations due to COVID 19, orders may take longer than their expected arrival date.
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LOCAL Jamaican orders take 3 to 7 days to arrive
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We will always keep you up to date with the status of your order.
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What payment methods are accepted?
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Cash on delivery and online bank transfers.
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Can I resell Soma Glow products?
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No. Our products are not for resale at this time. Our products are only sold from this website.
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How do I contact Soma Glow?
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You may reach us by emailing somaglowlimited@gmail.com
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Skin Reaction Policy
Policy on skin reactions such as allergies, irritations and burns​
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While our products contain safe and approved ingredients for skincare, we always encourage you to always perform a patch test prior to use of any new skincare product.​
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Patch testing involves applying the product to a small area of skin such as behind the ears or jawline. Wait 24 hours to see if there is a reaction.
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HOW TO PATCH TEST
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Apply the product to a small area of skin such as behind the ears or jawline.
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Wait at least 24 hours to see if there is a reaction.
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No Return Policy
Due to the COVID 19 pandemic, we have a strict no return policy. If you are having issues with your item please reach out to us at somaglowlimited@gmail.com and we will aim to provide a reasonable solution that is beneficial to both parties.
Local Deliveries
Due to possible restrictions and limitations due to COVID 19, orders may take longer than their expected arrival date.
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Orders are expected to take 3 to 7 days to arrive
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We will always keep you up to date with the status of your order.
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Below are the following delivery rates and times according to your local region.
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Local (JAMAICA) Delivery Rates
Door to Door $900
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Central Pick up Locations
HWT, Papine, Liguanea $500
Manor Park $300
Spanish Town $700
Portmore $600
Hospitals (Kingston/St Andrew) $600
University/College (Kingston/St Andrew) $500
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Delivery Time: 3-7 days
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